Exchanges, Returns & Refunds
You can return an item by sending it back in the original packaging and in perfect condition with the invoice to Corban & Blair, 2 Victoria Street Lewisham, 2049 NSW, within 14 days of receiving your order. Please indicate the reason for return. Custom-made products, monogrammed items and sale items are not eligible for exchanges or refunds.
Once we receive your item, you will be notified and if your return is approved, we will process a refund to your credit card or original method of payment. Customers are responsible for shipping and handling charges unless specified otherwise.
If a product is faulty or damaged in transit we will send you a replacement. If a frame is damaged in transit please do not return the frame, simply email a photograph and your proof of purchase within 14 days of receiving your order to firstname.lastname@example.org. Corban & Blair will cover the shipping costs for replacing damaged items. Only applicable when the product is purchased directly from Corban & Blair.
What if I receive the wrong item?
If you receive the wrong item, email email@example.com or call +612 9560 0122 Monday to Friday during business hours. We will send the correct product as soon as possible and organise the return of the incorrect item.
What if an item is missing from my order?
If you are missing an item from your order, email firstname.lastname@example.org or call +612 9560 0122 Monday to Friday during business hours. We will send the missing item as soon as possible.
What if an item is out of stock?
If an item is out of stock we will let you know as soon as we receive your order. If the item is no longer available a refund will be given. If you have ordered several items we can send the items that are in stock and place the other items on backorder.
If you have any questions on how to return your item, contact us by email at email@example.com or call +612 9560 0122, 9:00am -5:00pm Monday to Friday.